- Use transaction SMQ2 on the PI server – Used for checking inbound queue
- Enter the client number if required -> Enter or Execute
- Double click it on the displayed queue
- Click Unlock Queue button
- Give it some time and refresh
- If, after a while, it’s still locked and not clearing
- Use transaction SXMB_MONI
- -> Select Monitor for Processed XML Messages
- -> Execute
- -> Status group ERRORS
- -> Execute.
- -> Select & Restart
- -> If a message box pops up – > Click on Retain and Tick mark
- Use transaction SMQ2 to confirm
If it’s still not working, you need an expert to sort this out. Contact Noesys for on-site services in the UK or off-site around the world.